Accountability
At Al Mesalla, accountability is at the heart of everything we do. We believe that true progress comes from listening to the voices of the communities we serve and ensuring that they are active participants in every step of our work.
We prioritize transparency and integrity in all our operations, regularly engaging with our communities to gather feedback, understand their needs, and refine our approaches. By involving community members in decision-making processes, we not only build trust but also ensure that our interventions are relevant, effective, and sustainable.
Our commitment to accountability means that we are continuously evaluating our impact and adapting our strategies to better serve the people who rely on us. We are dedicated to being responsible stewards of the resources entrusted to us, and we hold ourselves accountable to the communities, partners, and donors who support our mission.
At Al Mesalla, we don't just work for our communities—we work with them, ensuring that their voices guide our efforts and that they benefit directly from the outcomes of our shared endeavors.
Integrity Policy
At Al-Mesalla, we ensure compliance through the implementation of comprehensive internal policies and rigorous adherence to procedures. Our Accounting and Finance Manual documents the policies and procedures used to record and monitor financial transactions, with clear guidelines available in multiple languages, validated periodically, and signed by relevant authorities. The Cost Allocation Policy outlines transparent and accountable methods for allocating costs across programs, ensuring effective financial management. Our Procurement Manual emphasizes core concepts such as transparency, fairness, competitive bidding, and selecting vendors based on quality and price. The Standards Operating Procedure for Finance Department ensures strong internal control over all accounting processes, detailing procedures for purchase requisitions and disbursements.
Complaints
To offer feedback or file a complaint